Remote IT support

Roughly three quarters of what we are called about can be fixed without anyone getting in a car. A remote session means you get help in minutes rather than waiting for an appointment, and you pay for the fix rather than the travel.

You stay in control throughout. You can see everything on your screen, and the connection ends when the job does.

What is included

Windows problems

Slow machines, update failures, blue screens, programs that will not open.

Email and accounts

Outlook errors, password resets, mailboxes that stopped syncing, locked accounts.

Microsoft 365

Licence assignment, Teams sign-in trouble, OneDrive sync, SharePoint access.

Printers and drivers

Print queues stuck, drivers missing, scanning that has stopped working.

Security concerns

Pop-ups, suspicious emails, antivirus alerts and what to do next.

How does it work?

1. Call or message us and describe what is happening.
2. We send you a one-time link. Nothing is installed permanently.
3. You approve the connection. Nothing happens until you click accept.
4. We diagnose and fix while you watch, then tell you what caused it.

When remote is not the answer

Remote help cannot repair a broken screen, run a new cable, move a router, or rescue a machine that will not boot at all. It also needs a working internet connection, which is a problem if the internet is what broke. In those cases an onsite visit is the right call, and we will say so rather than waste your time trying.

In short

Remote IT support across Leeds for business and home, usually the same day, with no travel cost. Call 0113 275 6610 to start a session.